Unleash Your Word Power



Our Flagship Communication Skills Programme is free!

Great interpersonal relationships are incredibly important today, and we can all benefit from upgrading our communication skills.

This is why we are particularly proud to release our Flagship Communication Skills programme, "Unleash Your Word Power", offering access to the full online programme completely free of charge!

You won't need your Email address, nor any other personal details. You are free to use the whole 15 modules of the course with our compliments! There's no catch. This programme is tried and tested, and it's absolutely free!

You've nothing to lose, and everything to gain, so why not jump right in and get started!

Not Just Another Soft Skills Course! Explore the programme content here

Programme Introduction

This module provides context and an overview to the whole programme, and is the launch-pad for all course modules

You'll also learn about our approach to learning, and receive some immediate value, with two great tips that could save up to 30 seconds on some calls!

Conversations with Balance

Consisting of four modules of around 30 minutes each, focusing on how to achieve a conversation that invites and involves both participants. The modules are entitled:

Conversations that Engage

Three 30-minute modules focuse on achieving deep and immediate rapport with anyone:

Talking Positive

For many, a life-changing course, in three 30-minute modules.

We explore how our language choices impact how our messages are received. We also highlight techniques for developing ethical influence, and how to use our thoughts to create better futures. The modules are:

Owning Challenging Conversations

Four 30-minute modules designed to help learners develop confidence and assertiveness when dealing with the more challenging conversations we encounter:

Understanding your Values

Not an element of this "Unleash your Word Power" programme, though important in its own right

In this course, you'll
  • deep-dive into your own Values
  • Learn how to align your Values with those or your organisation
  • Translate Values to attitudes and behaviours
  • Learn the important of two key Values

Commercial Customisation

We can customise the programme to suit your organisation's needs, and we can also provide a range of other services, including:

  • Simple branding changes (logo, colour scheme etc), with modules published in SCORM format for publishing to your Learning Management System for learner tracking
  • Incorporating your company culture, Values, Mission and goals
  • Creating a blended delivery, with face to face elements, with full facilitator instruction, together with the online content
  • Comprehensive train the trainer and accreditation, to allow you to take complete ownership of your programme
  • A special module for managers and coaches, to assist them in the coaching and embedding of the skills in your business

Businesspotential.com, free learning resources for you

We've redeveloped Businesspotential.com, building on the principle that learning is so important, and so necessary for personal development and growth, that access to learning can't depend on income. 100% funded by Develop Life, we curate some of the best free learning courses on the internet, along with associated articles, quizzes and downloads. We also offer free access to our own online development courses.

Develop Life - a Good Business Charter company and a Service Excellence winner in the Innovation and Excellence Awards, 2024

We're delighted and proud that Develop Life has been accredited for the fourth year, as a member of the Good Business Charter, by achieving high standards of responsible business behaviour, including:

  • Commitment to Customers
  • Treating the environment with respect.
Develop Life - a Good Business Charter accredited company and Service Excellence Award Winner 2024

Our Free Leadership Series

Our unique leadership series has also been refreshed for 2025 and once again is completely free. Four full-on courses, each focusing on the skills, techniques and tools and front-line manager needs in order to manage, coach, performance-manage and motivate everyone in their team.

Check out the course overviews of these, and some of our other courses, and access them directly from here!

Leading Culture

This course will provide you with an introduction to the role of People Leader within your organisation.

It's particularly relevant to people leaders working within their business's Customer Contact Centre. In this course, you will:

  • Understand the key purpose and role of People Leader in the Contact Centre
  • Begin to define the most appropriate working culture that supports to aims and objectives of the organisation while engaging with every individual team member
  • Develop a consistent leadership approach with flexibility to address any situation effectively.

There is nothing stopping you from getting on the management track right now! Get Started.

Leading Performance

The role of a People Leader is to support the individuals and team, while getting the job done.

In this course, you'll

  • Connect the dots between the motive of your organisation to serve and the motive - and motivation - of your customer to do business
  • Understand the key performance areas in which you can really drive performance in your team
  • Be able to identify your team outliers, and create realistic KPI targets
  • Identify - and work with - your Real Time Management Tool Kit
  • Understand SMART goal setting
  • Create performance action plans, and a powerful briefing template that will keep your team engaged.
  • In addition, we'll explore the opportunities for discussing and challenging performance, and how to optimise these opportunities, including your team briefings, buzz sessions and daily "stand up" planning sessions. any situation effectively.

There is nothing stopping you from getting on the management track right now! Get Started.

Leading Motivation

Organisations always say that people are their most important asset, but don't always give them the focus that treats them like unique individuals.

In this course, you will:

  • Understand the different management approaches you need to consider for different types of people
  • Understand how change is perceived by different people types
  • Have the tools to develop a motivation strategy that addresses the motivational triggers of every individual in your team
  • Create a strategy for developing your team to be a high-performing team.

    • There is nothing stopping you from getting on the management track right now! Get Started.

Leading Feedback and Coaching

One of the most important responsibilities of a people leader is around developing their people.

You will have regular interventions, one to ones, coaching sessions and team briefings within your operational "operating rhythm" - all of which give you the opportunity to stimulate growth and improvement in your team, while underpinning the strategy for continuous customer improvement.

In this course, we'll explore techniques for developing your people through structured and unstructured coaching, and at the end of this, you will:

  • Understand how to develop and maintain a coaching culture within the Contact Centre
  • Understand feedback approaches for both Internal and external validators
  • Work with the ARROW model of coaching
  • Begin to formulate detailed performance and coaching aids for the people in your team.

There is nothing stopping you from getting on the management track right now! Get Started.

Project Management Primer

In this course, we'll explore the fundamentals of project management

We'll explore what a project manager does, what skills are necessary to the role, and how to optimise a team's potential.

You'll also learn how to develop plans for a successful project and what you should do once the project is complete.

By the end of the course, you'll understand how to get started with project management.Get Started!

The Authentic Trainer

This short course will give you a great foundation in how to deliver training in the business

Deliver training with authority, authenticity and gravitas.

As an internal employee, you already know the job, so training within your peer group can really be a win-win, as your colleagues and internal network will already be aware of your track record and ability.Get Started!

Get to know Develop Life

Learn about our other Client services

From project management to Contact Centre set-ups. From offshoring to creating bespoke learning strategies. Develop Life has helped Clients around the world to connect their people with their organisational Values. Check us out!

Explore the Business Potential Library

Our Library of free learning assets

We have a genuine commitment to making learning easily available and accessible for everyone, Through Peter's company, Develop Life, and this special initiative, we realise the vision.

Now re-energised, and with the benefit of a decade's experience in the creation of engaging eLearning, Peter has redeveloped BusinessPotential as the corporate responsibility initiative of his consultancy. Check us out!